Privacy Policy

1. Introduction and Scope

At Global Flash Courier (referred to as "we", "us", or "our"), we respect your privacy and are deeply committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, use our aggregator platform, or interact with our customer support teams. It also explains your privacy rights and how the law protects you. By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

As a courier aggregator, we collect several types of information to provide and improve our services to you:

• Identity Data: First name, last name, business name, username, or similar identifiers.
• Contact Data: Billing address, pickup address, delivery address, email address, and active telephone numbers.
• Transaction Data: Details about payments made to and from you, and comprehensive records of the shipping services you have purchased, including waybill numbers and package dimensions.
• Technical & Usage Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting, location, and information about how you use our website.

3. How We Use Your Data

We use your personal data primarily to fulfill our contractual obligations to you and to provide a seamless shipping experience. This includes:

• Arranging doorstep pickups and managing the logistics of your shipments.
• Booking consignments with our third-party courier partners (such as Bluedart, DHL, FedEx, UPS, Aramex, Trackon, etc.).
• Processing secure payments and preventing fraudulent transactions.
• Managing customer inquiries, tracking updates, and resolving any service issues.
• Complying with legal obligations, including customs requirements for international shipments.

4. Sharing with Third Parties

Because we operate as an aggregator, sharing your data is essential to delivering your parcel. We share necessary transaction, identity, and contact data with our specific partner networks handling your shipment. These partners are strictly bound by confidentiality agreements and are prohibited from using your data for their independent marketing purposes. We may also share data with law enforcement or customs authorities when legally required.

5. Data Security and Retention

We have implemented robust, industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Depending on your location, you may have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of processing of your personal data. To exercise any of these rights, please contact us directly.

7. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact our Data Protection Officer at: rakesh.globalflash@gmail.com.