Refund and Cancellation

1. Order Cancellation by the Customer

We understand that plans change. You may cancel a shipment booking and request a full refund only if the cancellation request is submitted before the courier pickup process has been initiated or the pickup agent has been dispatched. Once the package has been physically handed over to our team or the partner courier agent, the consignment enters the logistics network, the booking cannot be cancelled, and no refund will be issued.

2. Cancellation by Global Flash Courier

We reserve the right to cancel any booking without prior notice if we discover that the shipment contains prohibited, restricted, or hazardous materials, or if the provided shipment details are found to be fraudulent. In such cases, standard cancellation fees may apply, and the remainder (if any) will be refunded.

3. Eligibility for Refunds

Refunds are applicable only under the following specific circumstances:

• Valid cancellation requests made prior to the dispatch of the pickup agent.
• Duplicate payments or system billing errors resulting in overcharging.
• In the rare event of a shipment being officially declared "Lost in Transit" by the partner carrier. Note that in this scenario, the refund of shipping charges and any claimed item value is strictly subject to the completion of the partner carrier's official investigation and claim settlement process, which may take several weeks.

4. Non-Refundable Scenarios

To maintain operational transparency, please note that no refunds of shipping charges will be issued under any of the following scenarios:

• Packages returned to the sender (RTO) due to an incorrect, incomplete, or untraceable recipient address.
• The recipient actively refusing to accept the delivery upon arrival.
• The recipient refusing to pay applicable destination customs duties, taxes, or local clearance fees for international shipments, resulting in package abandonment or return.
• Delays in delivery caused by weather, customs holds, or other force majeure events.
• Confiscation or destruction of the package by customs or law enforcement authorities due to the presence of prohibited items or improper documentation.

5. Weight Discrepancy Adjustments

If you prepaid for a shipment based on an estimated weight, and the partner carrier's official volumetric/dead weight is found to be lower, we will adjust the difference to your account ledger or issue a partial refund upon request. Conversely, if the weight is higher, you will be billed for the difference before final delivery.

6. Refund Processing Timeline

All approved refunds will be processed by our accounts team and credited back to the customer's original payment method (bank account, credit card, or UPI) within 7 to 10 business days. The time taken for the credit to reflect in your account may vary depending on your bank's processing policies.

7. How to Request a Refund

To initiate a cancellation or refund request, please contact our support team immediately at rakesh.globalflash@gmail.com or via our official WhatsApp support number, quoting your booking reference or AWB number.